No special law for dealing with public grievances: Govt.
NEW DELHI : Narendra Modi Government has no plans for a Special Law for Disposal of Public Grievance, Union Minister of State in the Ministry of Personnel and Minister of State in the Prime Minister’s Office Jitendra Singh informed the Lok Sabha through a written reply to a question Ramsinh Rathwa.
He was responding to a question about possibility of enactment of a a special law by the Centre for dealing with public grievances.
The Minister said however there do exist laws like the Consumer Protection Act, 1986 for dealing with consumer related complaints. Grievances can be lodged by citizens by post, in person and through internet.
For quick and comprehensive redress of grievances the Government has established an internet based Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in June 2007, to facilitate citizens to lodge their grievances from anywhere, anytime for redress.
The System enables Ministries/Departments to take appropriate action and upload the action taken reports on the system. The citizens can view online the status of action taken on their grievances.
The President Secretariat, Prime Minister’s Office and Directorate of Public Grievances also have their online systems, for lodging of public grievances, which are integrated with CPGRAMS.
As per the guidelines issued, each Ministry/Department is required to nominate a Director of Public Grievances for ensuring proper action on public grievances.
When a citizen is not happy with a reply and disposal of grievance by a Central Ministry, he/she can approach the concerned Director of Public Grievances for resolution.
